Point credits and cash refunds differ.

Failed tasks: release reserved points

Generation first reserves points; only success settles the charge. Terminal failure releases the reservation. Processing, retrying or temporarily inaccessible results are not necessarily terminal failures. Check the task status and point entries.

Quality issues: reviewed point credits

For a completed task, submit one quality report from its result page within 7 days of completion, before deleting the task. A person reviews the issue. Approval credits the applicable points; rejected reports retain a review record.

A quality credit is not a cash refund, and not every report qualifies for a credit. Deleting a completed task does not automatically credit points.

Complete sets: refund if it doesn’t look like you

For a complete set bought directly (a story book, a pet calendar, the hair and look advisor, the professional headshot set and the like), ask for a full refund to your payment method within 7 days of paying if it doesn’t look like you. Email the published contact address with your order number, or press Ask for a refund on the work’s result page, which fills it in for you.

If a page could not be made, its points return to your balance and you can make that page again from the result page with them; if you would rather not continue, you can still ask for a full refund of the order.

Listing Kit

When an image cannot be made, its points go back to your balance and you can make it again from the result page. If the product in an image does not match yours or a word is wrong, send a quality report; if you are still unhappy within 7 days of paying, ask for a full refund to the original payment method at the published contact address, with your order number. The same applies to an extra language.

A 5-kit pack is refunded like any top-up: unused points are refunded pro rata to the original payment method, and once the refund is made the pack's remaining kits at the pack price lapse.

Top-up refunds: review the original order

Cash refunds currently require manual handling. Send the order ID and reason to the published contact, without full payment credentials or account keys.

Refundable amounts are checked against unspent points from the original top-up; older top-ups are consumed first. Spent points do not automatically qualify. The reviewed amount follows the original order and actual handling, not today’s package price.

Approved refunds return in the original currency through the original payment channel. Relevant points may be held during processing. Unknown or pending outcomes require provider confirmation and do not mean a refund has arrived. We do not promise a fixed arrival time.

Follow progress

Your account shows orders, balance and point entries. Quality review outcomes are available under Quality reports in Points & orders, including after task deletion. Use the contact address below for cash-refund follow-up.